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FAQs and Troubleshooting
FAQs and Troubleshooting
Common questions and troubleshooting for both ActionSprout and Facebook.
13 articles in this collection
Written by
Shawn Kemp
and
Briana Milligan
Common Troubleshooting
Need an "Access Token"?
Adblock and Privacy Tools can prevent Facebook and ActionSprout from working together to help you manage your Facebook Page.
Written by
Briana Milligan
Updated over a week ago
Cannot share content from an ActionSprout account
You may have restricted which Facebook Pages can share content through the ActionSprout App.
Written by
Briana Milligan
Updated over a week ago
Cannot Connect the Facebook Page You're an Admin for?
When you do not see the page you would like to connect to ActionSprout, but are an admin for, here's what to do.
Written by
Briana Milligan
Updated over a week ago
Can't Place Ads Through ActionSprout
Receiving error messages when trying to place Facebook ads from ActionSprout? Here's how to troubleshoot.
Written by
Briana Milligan
Updated over a week ago
Nonprofits: Stop Using Fake Profiles to Access Your Facebook Page
Why you need to clean up any "dummy" profiles used to access your Facebook page (ASAP) and how to do it.
Written by
Briana Milligan
Updated over a week ago
Are you missing Facebook posts inside of ActionSprout?
What to do if your Facebook posts appear to be missing inside your ActionSprout account.
Written by
Briana Milligan
Updated over a week ago
Facebook Post Displaying Incorrect Info?
Learn how to use Facebook's debugging tool to make sure your posts are displaying what you want them to.
Written by
Briana Milligan
Updated over a week ago
FAQs
How to Edit or Remove a Scheduled Post from ActionSprout
Scheduled a post via ActionSprout but now need to edit or remove it? Here's how.
Written by
Briana Milligan
Updated over a week ago
Why ActionSprout Asks for Facebook Page Permissions
Why authorization is a good thing and what the different permissions actually mean for you.
Written by
Briana Milligan
Updated over a week ago
Engagement Rate
Possibly the most important Facebook metric of all! Learn what it's all about.
Written by
Shawn Kemp
Updated over a week ago
Posting Frequency
How often should you be posting new stories to Facebook?
Written by
Shawn Kemp
Updated over a week ago
How to edit your Facebook Page Categories
How to add to, remove or edit your Facebook Page category list.
Written by
Briana Milligan
Updated over a week ago
Post Metrics 101
What do they mean? How should I read them? Why are they important?
Written by
Briana Milligan
Updated over a week ago