FAQs and Troubleshooting

Common questions and troubleshooting for both ActionSprout and Facebook.

13 articles in this collection
Written by Shawn Kemp and Briana Milligan

Common Troubleshooting

Need an "Access Token"?

Adblock and Privacy Tools can prevent Facebook and ActionSprout from working together to help you manage your Facebook Page.

Written by Briana Milligan
Updated over a week ago

Cannot share content from an ActionSprout account

You may have restricted which Facebook Pages can share content through the ActionSprout App.

Written by Briana Milligan
Updated over a week ago

Cannot Connect the Facebook Page You're an Admin for?

When you do not see the page you would like to connect to ActionSprout, but are an admin for, here's what to do.

Written by Briana Milligan
Updated over a week ago

Can't Place Ads Through ActionSprout

Receiving error messages when trying to place Facebook ads from ActionSprout? Here's how to troubleshoot.

Written by Briana Milligan
Updated over a week ago

Nonprofits: Stop Using Fake Profiles to Access Your Facebook Page

Why you need to clean up any "dummy" profiles used to access your Facebook page (ASAP) and how to do it.

Written by Briana Milligan
Updated over a week ago

Are you missing Facebook posts inside of ActionSprout?

What to do if your Facebook posts appear to be missing inside your ActionSprout account.

Written by Briana Milligan
Updated over a week ago

Facebook Post Displaying Incorrect Info?

Learn how to use Facebook's debugging tool to make sure your posts are displaying what you want them to.

Written by Briana Milligan
Updated over a week ago

FAQs

How to Edit or Remove a Scheduled Post from ActionSprout

Scheduled a post via ActionSprout but now need to edit or remove it? Here's how.

Written by Briana Milligan
Updated over a week ago

Why ActionSprout Asks for Facebook Page Permissions

Why authorization is a good thing and what the different permissions actually mean for you.

Written by Briana Milligan
Updated over a week ago

Engagement Rate

Possibly the most important Facebook metric of all! Learn what it's all about.

Written by Shawn Kemp
Updated over a week ago

Posting Frequency

How often should you be posting new stories to Facebook?

Written by Shawn Kemp
Updated over a week ago

How to edit your Facebook Page Categories

How to add to, remove or edit your Facebook Page category list.

Written by Briana Milligan
Updated over a week ago

Post Metrics 101

What do they mean? How should I read them? Why are they important?

Written by Briana Milligan
Updated over a week ago